Support
Installation, troubleshooting, and common questions
Contact
Email: team@minttu.ai
FAQ
- Open Microsoft Excel
- Go to Insert → Get Add-ins
- Search for "Minttu"
- Click Add
- Sign in with your Minttu account
Supported platforms:
- Windows: Excel 2016+, Microsoft 365
- macOS: Excel 2016 for Mac+, Microsoft 365
Requirements:
- Active internet connection
- Minttu subscription
- Excel desktop application (web version not supported)
- Open Excel
- Go to Insert → Get Add-ins → My Add-ins
- Click the three dots next to Minttu
- Select Remove
Your account and data remain intact after uninstalling.
- Restart Excel completely
- Check your internet connection
- Clear Office cache:
- Windows:
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ - Mac: Clear via Finder
- Windows:
- Update Excel to latest version
- Reinstall the add-in
If issues persist, contact team@minttu.ai
- Your files are not used to train AI
- Data encrypted in transit
- Isolated session processing
See our Privacy Policy for details.
- Log in to your Minttu account
- Go to Account Settings → Subscription
- Click Cancel Subscription
Access continues until end of billing period. You can export your data anytime.
Yes. Sign in with the same account and install the add-in on each computer. Work syncs across devices.
Known Issues
No known issues at this time.
Report problems to team@minttu.ai